Privacy Policy

Privacy Policy

Effective Date: May 20, 2026

This Privacy Policy explains how Trade Vacations ("Trade Vacations," "we," "our," or "us") collects, uses, and protects information from users of our website and platform located at https://trade-vacations.com (the "Platform"). By using the Platform, you agree to the practices described in this Privacy Policy.

Our Terms of Service are incorporated into this Privacy Policy by reference and are available at https://trade-vacations.com/terms. By accessing or using the Platform, you agree to the Terms of Service, including the provisions governing your use of the Platform, your responsibilities, limitations of liability, and dispute resolution. If there is any conflict between this Privacy Policy and the Terms of Service, the Terms of Service will control with respect to your use of the Platform.

Trade Vacations operates a marketplace that connects property owners ("Owners") with tradespeople ("Service Providers") who exchange repair or maintenance services for stays at listed properties. Trade Vacations does not process, handle, or facilitate payments between Users.

1. Information We Collect

We collect only the information necessary to operate the Platform:

1.1 Account Information (All Users)

• First and last name;

• Phone Number;

• Postal Address;

• Date of Birth;

• Email address;

• Password (stored in encrypted form);

• Profile photo; and

• Profile information you choose to provide (e.g., trade skill, property descriptions).

1.2 Subscription and Payment Information (Owners Only)

If you subscribe as an Owner, we collect:

• Billing name;

• Billing address; and

• Payment card details (processed by our third‑party payment processor; we do not store full card numbers).

1.3 Additional Information You May Choose to Provide

• Additional profile information including gender, preferred language(s), city, personal description, hometown, languages spoken, education, and any additional profile information you provide;

• Communications information including email, call, message, SMS, and text information shared on or through the Platform;

• User-generated content including any photos, videos, reviews, or other content;

• Business information including registered business name and any "doing business as" or similar names, job title, registered and street address, website, phone number, email, social media accounts and website, and other information required to conduct business in your jurisdiction, such as a business tax identification or other business registration number, and proof of registration or association; and

• Other information including adding information to your account, respond to surveys, providing your address and/or geolocation, providing business information, or sharing your experience with us.

1.4 Technical and Usage Data

We automatically collect certain technical information when you access the Platform, such as your IP address, browser type, device information, and standard server/log data. The Platform does not set any first‑party tracking cookies, and we do not use cookies for analytics or advertising. Authentication tokens are stored in your browser's local storage, not in cookies. Any cookies present are infrastructure‑level cookies set by our hosting provider for security and content delivery purposes. Disabling cookies in your browser may affect the delivery of static assets but does not impact core Platform functionality.

The Platform does not currently respond to browser-based 'Do Not Track' signals.

We may also use analytics, authentication, hosting, infrastructure, communication, and payment service providers to help operate the Platform. These providers may collect technical information consistent with their own privacy practices and applicable law.

2. How We Use Your Information

We use your information only for the following purposes:

• Account creation and authentication;

• Providing access to the Platform;

• Processing subscription payments (Owners only);

• Facilitating communication between Users;

• Providing User support;

• Maintaining the security and integrity of the Platform;

• Communicating with you about your account or service updates; and

• Complying with legal obligations.

We do not sell or rent your personal information.

By providing your email address or phone number, you consent to receive transactional communications from Trade Vacations relating to your account, listings, subscriptions, security notifications, and Platform activity. You may opt out of non-essential marketing communications where applicable.

Where required by law, we process your information based on:

• Contract necessity (to provide the Platform);

• Legitimate interests (security, fraud prevention, service improvement); and

• Legal obligations (tax, accounting, compliance).

3. What We Do Not Do

To avoid confusion, we clarify that Trade Vacations:

• Does not process payments between Owners and Service Providers;

• Does not verify or guarantee the accuracy of User‑submitted information;

• Does not supervise or monitor in‑person interactions;

• Does not track or determine the value of barter transactions;

• Does not issue tax forms (e.g., 1099‑B, 1099‑K); and

• Does not provide legal, tax, or professional advice.

4. How We Share Your Information

We share your information only with:

1. Third-Party Providers

We use third‑party service providers to host, operate, support, and improve the Platform. These providers may receive limited user information as necessary to perform their functions. We do not sell personal data, and we do not share data with third parties for their independent marketing purposes. Third party providers assist with:

1. Hosting, Storage, and Infrastructure Providers

We use third‑party hosting and infrastructure services to operate the Platform and store data. These providers may process information such as account data, listings, usage logs, and other information necessary to deliver and secure the Platform.

2. Media Storage and Delivery

When users upload photos or other media, those files are stored and delivered through third‑party media hosting services. These services receive only the uploaded files and associated technical metadata.

3. Payment Processing

Payments are processed directly by an independent payment processor. The processor receives the information required to complete transactions, such as name, email address, and payment method details. We do not receive or store full payment card numbers.

4. Email Delivery

Transactional emails may be sent through a third‑party email delivery service. This service receives the recipient's email address and the content of the message.

5. Error Monitoring and Diagnostics

We use third‑party error‑monitoring tools to help identify and resolve technical issues. These tools may collect technical logs, device information, and limited contextual data (such as a user ID or email address) when an error occurs. This information is used solely for debugging and reliability.

6. Analytics and Performance Monitoring

We use privacy‑focused analytics and performance tools to understand how the Platform is used and to improve functionality. These tools may collect aggregated or de‑identified information such as page views, device type, browser information, and performance metrics. They do not use cookies or track users across websites.

7. Importing External Property Links

Users may provide links to external property listings (such as Airbnb or VRBO) for their own reference. We store the URL string only. We do not scrape, import, or retrieve any data from external websites.

These providers may access your information only to perform services on our behalf and must protect it.

4.2 Other Users

We may disclose personal information in certain situations to enable you to participate in, or offer trades, connections, or other interactions between Users. Information you choose to include in listings, profiles, messages, or reviews will be visible to other Users, including but not limited to, display name, profile photo, bio, portfolio photos, references, ratings, property name and photos, amenity lists, and general region.

4.3 Legal Requirements

We may disclose information if required to:

• Comply with a legal obligation;

• Respond to lawful requests from authorities; or

• Effectuate a business transaction, including, but not limited to, the merger, acquisition, reorganization, sale of assets, bankruptcy or insolvency event of Trade Vacations; or

• Protect our rights, users, or the public.

We do not share information with advertisers or data brokers.

5. Data Security

Business Transfers: If Trade Vacations is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy proceeding, your information may be transferred as part of that transaction, subject to applicable law.

We use industry‑standard administrative, technical, and physical safeguards to protect your information, including:

• Encrypted password storage;

• Secure payment processing via PCI‑compliant providers;

• Access controls and monitoring; and

• HTTPS encryption.

No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

In the event of a data security incident affecting your personal information, Trade Vacations may notify affected users and applicable authorities as required by law.

6. Data Retention

We retain your information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law in order to:

• Maintain your account;

• Provide the Platform; and

• Comply with legal, tax, or accounting obligations.

You may request deletion of your account at any time or delete your account via your dashboard on the Platform. Personal information you have shared with other Users, such as reviews or other public postings, may continue to be publicly visible on the Platform, even after your account is canceled/terminated. When we delete your personal data, we use industry standard methods to ensure that any recovery or retrieval of your personal data is impossible. We may keep residual copies of your personal data in backup systems to protect our systems from malicious loss. This personal data is inaccessible unless restored, and all unnecessary personal data will be deleted upon restoration.

Reviews, listings, and other content you submit may remain visible to other Users or retained in backup systems, dispute records, fraud prevention systems, or legal compliance archives after account deletion where permitted by law.

7. Controller and Processor Roles

Depending on the context, we may act as either a data controller or a data processor.

We act as a data controller when we determine the purposes and means of processing personal information, for example, when we manage user accounts, operate the Platform, maintain security, or communicate with users.

We act as a data processor when we process personal information on behalf of a user or another third party and follow their instructions. In these cases, we process the information only as necessary to provide the requested services and do not use it for any independent purposes.

We may also engage third‑party service providers who act as processors on our behalf. These providers are permitted to process personal information only as needed to perform services for us and are not allowed to use the information for their own purposes.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

• Access to your personal information;

• Correction of inaccurate information;

• Deletion of your information;

• Restriction or objection to processing; or

• Data portability.

To exercise these rights, contact us using the information below.

9. Children's Privacy

The Platform is not intended for individuals under 18. We do not knowingly collect information from children.

10. Security

While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal data that we collect and process. In the event of a personal data security incident that may affect your rights and interests, you will be notified in accordance with applicable data protection laws and regulations. We will also report the relevant incident to the competent regulatory authorities, if required by applicable laws and regulations.

11. User Communication Consent

By providing your email address or mobile phone number, you consent to receive communications from us, including account‑related notifications, service updates, security alerts, transactional messages, and (if enabled) SMS verification codes or other text‑based notifications. Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out of non‑essential email communications by using the unsubscribe link in any message. You may opt out of SMS messages at any time by replying STOP to any text we send. After opting out, you may receive a confirmation message. You cannot opt out of certain service‑related or security‑related communications that are necessary for account operation.

You represent that you are the owner or authorized user of the email address or mobile number you provide and that you will update your contact information if it changes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Platform constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us via our contact form, available at https://trade-vacations.com/contact, by emailing us at hello@trade-vacations.com or by phone at (757) 555-0123.